Is Arjsolution a 24-Hour service?
Yes, our call center operates 24-hours a day, 7-days a week.
Can you screen calls and only notify us of emergencies?
Yes, when answering your calls, we will follow the exact guidelines you provide to meet your specific requirements.
How do I get my calls to your call center?
You can direct your callers to us by using the 10-digit phone number provided for your account. Or, you can call forward your own phone lines to the phone number we will provide. Call forwarding services are provided through the phone company or your phone system.
Can you answer my 800-number?
Yes. You can call forward the local number your 800 number is currently placed on to the phone number we provide, or you can have your 800 vendor place the 800 number directly on the local number we provide for your account.
How quickly can I begin service?
Your service can generally begin within 24 hours.
How long have you been in business?
We have been providing telephone answering services to individuals and companies in a variety of industries since 2008.
Do you answer calls with an auto attendant or live voice?
We answer your calls the way you want. We do not require your callers to reach an automated voice prior to a live operator.
Can you record calls?
Yes. We have a web-enhanced Voice Logger that will allow us to record all (or a select percentage) of your calls. These recordings are excellent for quality assurance or training measures. This powerful feature also quickly eliminates any potential misunderstandings or call disputes. With Voice Logger, you can be confident that you know exactly what happened on a call.
How do I listen to recorded calls?
Simply use our Web Portal interface and go online to log into your account. Listen to recorded calls right over the Web and run real-time call activity detail reports.
How do I know you are answering my calls properly?
We continuously train our agents to meet the highest levels of quality and performance. Additionally, we offer you the convenience of recording your calls using our Voice Logger technology. We also provide the ability for you to listen to your calls live with our C.L.E.A.R. (Client Listen with External Audit and Review) feature. C.L.E.A.R. enables you to dial in from any telephone connection and monitor your calls in real-time, without our agents being aware that you are there. This is a great way for you to get a true understanding of how your service is helping you every day.
Can I receive call activity reports?
Yes. We can deliver call activity reports to you on a regular basis via e-mail, fax or mail. You can also access reports online using our Web Portal interface.
Can you transfer incoming calls directly to me?
Yes, we have the ability to transfer your incoming calls to you. This is also known as ‘call patching’ or ‘call screening.’ Should you choose not to accept the call, we will take a detailed message and immediately deliver it to you.
Can you schedule appointments?
Yes. We can schedule appointments online using our customized web-enabled scheduling platform. Every time we schedule an appointment, you’ll be immediately notified either by e-mail, text-to-cell or to your pager. You also can easily view your appointments online using a secure password-protected entry.
If I outsource to Arj Solution, how will I be paying you?
You can pay us either by check or by wire transfer. If you would like to make payments by any other mode, then you can contact one of our sales executives.
ow do I sign-off a contract or work order?
You will have to fill in details in a given format and fax us a signed copy. Apart from this, you can also send us your work order as an email attachment.
I want to outsource to Arj Solution what should I do?
Just fill in our contact form or Email with the services that you require and details regarding your project and we will contact you shortly to take the outsourcing relationship to the next level. |
